Terms of service

Terms of Service

This website is operated by Valnor. Throughout the site, the terms “we”, “us” and “our” refer to Valnor. By accessing our website and/or purchasing from us, you agree to be bound by the following Terms of Service.

1. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or territory of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose.

2. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

Your information (excluding payment details) may be transferred unencrypted across networks.

3. Accuracy of Information

We strive to ensure all information on our website is accurate and up to date, however we do not guarantee completeness or accuracy at all times.

4. Products and Services

All products are subject to availability. We reserve the right to discontinue products at any time without notice.

We make every effort to display product images and descriptions as accurately as possible. However, we cannot guarantee that your device will display colours or details exactly.

5. Pricing and Payment

All prices are listed in Australian Dollars (AUD).

We reserve the right to modify pricing at any time without prior notice.

We may cancel or refuse any order if fraud or unauthorised activity is suspected.

6. Shipping and Delivery

Delivery times are estimates only and may vary depending on your location and external factors.

We are not responsible for delays caused by carriers or unforeseen circumstances.

7. Returns and Refunds

Please refer to our Return & Refund Policy for full details.

Your rights under the Australian Consumer Law (ACL) are not affected.

8. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

9. Limitation of Liability

To the extent permitted by law, Valnor is not liable for indirect or consequential damages arising from the use of our products or services.

10. Third-Party Services

We may use third-party services to support our operations. We are not responsible for third-party content or services.

11. User Feedback

Any feedback or comments you provide may be used by us without restriction.

12. Personal Information

Your personal information is handled in accordance with our Privacy Policy.

13. Changes to Terms

We may update these Terms of Service at any time. Continued use of the site constitutes acceptance of those changes.

14. Governing Law

These Terms are governed by the laws of Australia.

15. Contact Information

If you have any questions, please contact us:

📧 support@valnor.com.au

📍 Brisbane, QLD, Australia